Call Center Agent (EMIRATI)

Join to apply for the Call Center Agent (EMIRATI) role at Royal Health Group AE

Location: Czech Rehabilitation Hospital, Al Ain, UAE

Job Responsibilities:

Customer Interaction: Answer inbound calls and respond to customer inquiries related to the hospital’s services, appointments, and patient care.

Appointment Scheduling: Manage and schedule appointments for patients with various departments, ensuring accurate recording of necessary information.

Information Provision: Provide callers with detailed information about the hospital’s services, location, visiting hours, and other inquiries.

Patient Coordination: Assist in coordinating patient visits, including follow-up appointments and special arrangements for rehabilitation services.

Issue Resolution: Address and resolve customer complaints or concerns efficiently, escalating issues when necessary.

Data Entry: Maintain accurate records of interactions in the hospital's CRM system, ensuring patient information is up to date.

Communication: Communicate effectively with hospital staff to ensure smooth patient flow and departmental coordination.

Follow-Up: Conduct follow-up calls to patients to confirm appointments, collect feedback, and provide additional assistance.

Multilingual Support: Support in multiple languages (e.g., Arabic, English) to serve the diverse patient base.

Note: EMIRATI NATIONALS ONLY RESIDING IN AL AIN.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Health Care Provider

Industries

Hospitals and Health Care #J-18808-Ljbffr