Help Desk Technician with Security Clearance

Job Summary: ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the 24/7 NOC Operations Support Help Desk for the Space Command & Control at Vandenberg SFB. Key Responsibilities: Duties and responsibilities include, but are not limited to: Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.

Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016

Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists

Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community

Monitor trouble ticket queues and emails for timely customer engagement and resolution

Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication

Interact well with peers, end users, and external support organizations in a professional and courteous manner

Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software

Preferred Qualifications: Years of experience: 1 years

Education/Experience: Education: High School Diploma

Certifications: CompTIA Security Plus certification

Clearance Requirement: Top Secret Clearance Required

Salary Note: In compliance with California’s Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities. ITS, LLC is an equal-opportunity employer to include veterans and individuals with disabilities. U.S. Citizenship is required.