Assistant Service Manager - Material Processing

In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.

Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.

We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.

Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:

Health dental and vision insurance

401K

Vacation and PTO

STD, Life, and Disability Insurance

Paid Holidays

Tailored Training

Tuition Assistance/Reimbursement

Succession Pathway

Responsibilities and Duties

Assist the Service Manager in overseeing the daily operations of the heavy equipment service department.

Coordinate and schedule maintenance and repair activities.

Supervise and support service technicians in their tasks.

Ensure all equipment and machinery are maintained, repaired, and serviced according to industry standards and guidelines.

Implement and enforce safety protocols to minimize the risk of accidents and injuries.

Inspect equipment to identify malfunctions or damage.

Help develop and implement preventive maintenance programs for all heavy equipment.

Coordinate with equipment manufacturers and dealers to order necessary parts and supplies.

Provide technical advice and support to the service team.

Handle customer inquiries and complaints, ensuring high customer satisfaction.

Maintain detailed records of serviced machinery.

Assist in managing the budget and ensuring cost-effective operations within the service department.

Train and mentor junior service technicians.

Communicate with management the tasks to complete to gain the necessary feedback.

Must be able to think ahead and keep close contact with managers to communicate information promptly.

Works safely always. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.

Other related duties as assigned.

Qualifications

Minimum 2 years of experience with repairing or managing Aggregate/Forestry equipment.

Proven experience in a heavy equipment service role.

Strong understanding of heavy equipment operations and maintenance.

Excellent leadership and team management skills.

Strong problem-solving abilities and attention to detail.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Familiarity with CEC and Material Processing product lines.

Organized and disciplined work habits demonstrate a commitment to standard work and dedication to CEC and customer success.

Valid driver’s license and the ability to travel between branches and to customer locations. Occasional overnight travel.

Proficiency with Microsoft Office.

Physical Requirements

Must be able to adhere to prolonged periods of sitting at a desk and working on a computer.

Must speak, write English, and listen to communicate.

Must be able to lift up to 50 pounds occasionally.

Must be able to use hands to operate office equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.