Manager, Quality Assurance

Job Description

Description

Overview

NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology.

The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library.

You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks.

Our expectations for this person are that within…

1 month, this person will:

Quickly acclimate to the Library's infrastructure, environments and deployment practices

Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows

Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members

3 months, this person will:

Gain an understanding of NYPL’s QA processes, products and visions.

Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team.

Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams.

6 months, this person will:

Solicit, institute and maintain new best practices across their team

Identify and remove duplicated or wasted effort across projects

Consolidate QA stacks and research and propose new technologies when needed.

12 months and beyond, this person will:

Guide their team members towards improvement and professional development

Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services

Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required

Establish best practices and KPI around measuring success for product QA and releases.

Key Responsibilities

Reporting to the Director, Digital Technology, the Manager, QA will:

Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing

Hire and mentor a team of QA engineers

Give constructive feedback to help your direct reports grow in their professional careers

Improve software quality and processes to measure quality

Work with product owners, project managers and other partners to define test strategies, test development and test execution

Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission

Drive QA projects and provide leadership in an innovative and fast-paced environment

Take responsibility for the overall planning, execution and success of complex technical projects

Ensuring that products adhere to quality standards

Preparing reports by collecting, analyzing and summarizing data

Working according to deadlines for the delivery of products

Work closely with the development team to ensure we're building the best products

Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA

Hold your own in technical discussion, be a subject matter expert, and have strategic influence

Communicate cross-functionally and drive QA efforts

Required Education, Experience & Skills

Required Education & Experience

Bachelor’s Degree or certificate from specialized coding program

3 years of hands-on technical leadership and people management experience

5 or more years of hands-on QA/Automation experience on relevant tech stack

Required Skills

5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers.

Development and/or test automation experience

Strong understanding of Agile workflow and development methodologies

Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase.

A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds.

Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms

Preferred Qualifications

Preferred Qualifications

10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers)

Experience with cloud platforms (e.g. AWS)

Experience with search technologies (e.g. Solr, Elasticsearch)

Experience with event-driven architectures

Familiarity with CMS like Drupal is beneficial

More...

Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library’s operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library’s vaccination policy should contact for instructions on how to submit the required information for the evaluation of their exemption request.

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

Be Helpful to patrons and colleagues

Be Resourceful in solving problems

Be Curious in all aspects of your work

Physical Duties

Light lifting; travel throughout NYC may be required

Physical Required?

No

Union/Non Union

Non Union

Schedule

Monday - Friday; 9-5

Full-time