Reservationist

Job Description

We’re hiring people to join our team as RESERVATIONISTS!

A Few of Our Reservationist Benefits:

Restaurant Discounts

Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness

Paid Vacation for Qualifying Employees

Blue Cross Blue Shield Medical Insurance

Dental & Vision Insurance

Life, Accident Protection & Critical Illness Insurance

Domestic Partner Benefits

401(k)

The legendary Joe’s Stone Crab first opened in Miami Beach in 1913. It all began when Joseph Weiss, the “Joe” of Joe’s Stone Crab, and his wife Jennie set up seven or eight tables on the front porch of the house they owned. More than 100 years later, Joe’s has become one of the most beloved and widely recognized restaurants in the world, famous for its Florida Stone Crab, signature sides and key lime pie. In 2000, a partnership was born between the Sawitz/Weiss family and founder of Lettuce Entertain You, Richard Melman. Together they opened Joe’s Seafood, Prime Steak & Stone Crab in Chicago, a sophisticated restaurant featuring a selection of prime steaks, quality seafood and the signature dishes of Joe’s Stone Crab. The restaurant quickly built a reputation as one of the most popular restaurants in Chicago. In 2004, Joe's premiered in Las Vegas at the Forum Shops at Caesars, and in 2014 opened its doors in the heart of Washington DC, just steps from the White House.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

RESERVATIONIST JOB DESCRIPTION

The Reservationist answers inbound calls, takes reservations, updates the reservations database and provides engaging customer service to effectively address guest requests; also communicates with management with questions or concerns.

Essential Functions

Answer inbound calls; receive, record and confirm all reservations; and provide engaging customer service to address guests’ requests, including but not limited to suggesting alternatives reservations as needed, using sales techniques and answering questions about the restaurant and menu; and communicates with management as needed with questions or concern

Efficiently handle special requests including but not limited to assisting guests including those with disabilities using Company guidelines

Update and maintain accuracy of guest profiles in reservations database

Follow all steps of service

Ensure that the office and/or host desk are kept clean and organized throughout the shift

Understand and respond knowledgeably to questions about the restaurant and menu

Understand and follow the food allergy procedure and special orders/restrictions

Work a variety of hours, days and shifts, including weekends

Comply with all safety and sanitation (including handwashing) guidelines and procedures

Proficiently use and operate all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines

Successfully complete alcohol awareness training as required

Key Responsibilities and Duties

Ensure the overall guest experience exceeds expectations and anticipate guests’ needs

Greet guests with a warm, sincere smile

Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy

Assist with taking carryout orders and enter them through an online software program

Assist with maintaining restrooms

Maintain proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems

Comply with all safety and sanitation guidelines and procedures

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Get along well with others and be a team player

Other duties will be assigned as needed

Full-time