Salesforce Administrator

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Salesforce Administrator in Smithfield, RI!

Position Overview

The Salesforce Administrator will be responsible for helping enhance our Salesforce org by providing customer service, implementing best practices, and developing new solutions to unique business problems as well as providing premier technical support to select group of client-facing associates.

This individual will work directly with our internal customers, business partners, cross company technologists and analysts to assist with Salesforce support, problem solving, and building processes to drive user adoption and increase productivity.

In this role, we place a high value on serving our customers, who are client-facing associates and in direct support of accomplishing our business objectives. In addition to technical expertise, we expect a high attention to detail, outstanding customer service, and the ability to build a rapport with the customer.

Associates are expected to be contributors to a positive workplace environment and demonstrate a strong commitment to teamwork and shared success. They are expected to own their professional development plan and acquire additional skills that ensure continued growth in and effective contribution to the organization.

Responsibilities

Contribute to the team by:

Helping to manage, prioritize, and escalate internal support requests

Resolving issues and supporting new or enhanced functionality requests brought by end-users

Performing User Acceptance Testing for both new and ongoing development projects

Participating in change management efforts to improve our Salesforce implementation

Contributing to keeping our Salesforce instance aligned with best practices

Experience supporting Microsoft Windows 10 & Office O365

Outstanding customer service and interpersonal skills

Excellent written and verbal communication skills

Experience supporting remote workers in a corporate environment

Qualifications of Salesforce Administrator

Salesforce Administrator Certification

3+ year experience as a Salesforce Administrator

Bachelor's Degree or equivalent related experience in business or technology

Ability to work with stakeholders to understand business needs, document requirements, and design logical, scalable solutions

Strong desire to learn and implement Salesforce best practices

Excellent organizational skills, time and project management

The hourly pay rate range for this position is $50.00-86.33 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Permanent