ServiceNow Solutions Architect and Technical Manager

Description

Leidos is seeking a ServiceNow Solutions Architect and Technical Manager to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. We are a team of forward-looking professionals in need of a strong candidate with these key required skills: Expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing guidance and leadership with development Team Leads.

*** Selected candidate must be willing to work on-site 5 days a week in Woodlawn, MD.

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?

Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?

Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?

Are you comfortable with proactive outward communication and technical leadership?

Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?

Do you have the flexibility, creativity, and resilience to pivot the mission for success?

Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your “Why” with us and take your place in our Leidos Family!

Lead the ServiceNow Architecture development, enhancements and implementations.

Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e., AI and automation).

Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize ServiceNow services and capabilities.

Provide assistance to development teams as needed.

FOUNDATION FOR SUCCESS (Basic Qualifications)

Bachelor’s and 12 years of experience, Master’s and 10 years of experience or 16+ in lieu of a degree

10+ years of experience as ServiceNow Developer

5+ years as a ServiceNow Solutions Architect

5+ years leading ServiceNow development teams

Must be able to obtain and maintain a Public Trust. Contract requirement. (DO NOT REMOVE)

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

Required ServiceNow required certification:

Certified System Administrator (baseline)

Certified Application Developer (baseline)

ServiceNow CIS certification in multiple areas:

CIS – Customer Service Management

CIS – IT Service Management

CIS – Discovery

CIS – Service Mapping

CIS – Strategic Portfolio Management

CIS – Application Portfolio Management

CIS – Software Asset Management

CIS – Hardware Asset Management

5+ years of experience with technical discussions and reviews.

5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies

5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR

5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)

5+ years of technical leadership experience driving change/solutions.

Ability to work in a high growth, fast paced environment

Excellent understanding of system architecture, design principles, and impacts

Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)

Excellent technical leadership skills and initiative to take on additional responsibilities.

Excellent written and oral communication skills to deliver technical solutions simply and succinctly

Experience with the US Federal Government

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java

Experience with implementing Java scripting to support automation across the various modules

in ServiceNow

Experience with REST and SOAP web service protocols

Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals

Knowledge of SAML, Active Directory, or LDAP

Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR

Project Management or Agile certification

ITILv4 Foundations Certification

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

ITSSCII

Original Posting:May 21, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $126,100.00 - $227,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Full Time