Dispatcher

BRIEF DESCRIPTION

BluSky's Dispatcher is an integral part of our organization tasked to respond to our emergency or non-emergency calls to provide help and information.

PRINCIPAL DUTIES & RESPONSIBILITIES

Responsible for monitoring numerous fire alert applications for disaster emergencies and work closely with our offices nationwide

Serves as back-up to the call center for call overflow.

Responsible for opening jobs in the system. Dispatches any emergencies/services requested or required to the appropriate branch office.

SUPERVISORY RESPONSIBILITY:

This role has no direct reports.

QUALIFICATIONS & REQUIREMENTS

Dispatch/customer service experience

Effective communication skills and ability to establish and maintain good working relationships with management, employees, and our clients/customers.

Ability to monitor and hear numerous sounds/noises at once.

Experience with Microsoft Word & Excel

Excellent customer service skills

Must be flexible to cover other shifts if needed and must work holidays. BluSky's dispatch and call center operates 24/7/365.

EDUCATION:

High School Diploma or GED equivalent required.

WORK ENVIRONMENT & PHYSICAL JOB DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, reach with hands and arms, talk and hear. The employee is required to regularly move and walk around the office.

TRAVEL:

Minimal travel. Some out-of-area and overnight travel may be expected for training or meetings.

COMPENSATION:

BluSky offers a competitive base salary, a bonus plan for qualified positions, and a comprehensive benefits package that includes: a matching 401(k) plan, health insurance (medical, dental and vision), paid time off, disability, equipment appropriate to the position (i.e.: laptop, smart phone, etc.), and corporate apparel allowance. BluSky also offers extended benefits such as: Remote work, Employee Assistance Program, Accident & Critical Illness Coverage, LegalShield, Professional Development, Paid Referral Program and more.

EEOC:

BluSky is dedicated to the principles of equal employment opportunity. BluSky prohibits unlawful discrimination against applicants or employees on the basis of age 40 or over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, or any other applicable status protected by Federal, State, or local law. It is and will continue to be the policy of BluSky that all persons are entitled to equal employment opportunity based on their individual qualifications, performance, and potential without regard for any protected status, as required by state and federal law.

Full Time