IT Desktop Support Specialist

Job Description

Overview

We’re looking for an entry-level, hands-on Tech Consultant to join our Miami IT team. This is a great launching pad for someone serious about getting into IT operations.

Key Responsibilities

Deskside Support: Provide first-line technical support to employees in the Miami office — basic troubleshooting, password resets, peripheral support, and walk-up assistance.

Imaging & Deployment: Assist with remote imaging of laptops, preparing machines for onboarding, and handling refreshes and returns.

Storeroom Management: Keep the IT storeroom organized — maintain inventory, label and track gear, and prep devices for deployment.

IT Closet Maintenance: Help maintain clean and orderly IT/network closets, ensuring proper labeling, cable management, and accessibility.

Warranty Claims: Process warranty claims for faulty devices, liaising with vendors and tracking resolution from start to finish.

Asset Management: Support hardware intake and return processes — logging, wiping, and updating inventory records.

Onsite Setups: Assist with workstation setups for new hires, set up new desks, conference room tech checks, and occasional AV support for meetings.

Escalation Support: Log and escalate issues to senior engineers when they fall outside of Tier 1 support.

Ideal Candidate Profile

Experience: 0–2 years in a technical support or IT helpdesk role (internships or certifications a plus).

Skills: Basic understanding of Windows OS, Office 365, and general hardware troubleshooting.

Mindset: Self-starter with strong attention to detail, organized, and comfortable working hands-on.

Soft Skills: Friendly and professional demeanor — you’ll be the face of IT for deskside support in Miami.

Nice-to-Haves

Familiarity with Microsoft Intune, Active Directory, or remote imaging tools

A+ or equivalent IT certification

Previous experience in a corporate or financial office environment