Product Owner - ServiceNow SPM Modules

Job Description

Our client, a family-owned Midwestern grocery/retailer striving to better people's lives in all communities, seeks a ServiceNow Strategic Portfolio Management (SPM) Product Owner.

Location: Local, Hybrid - must be able to work in the office M-W

Start Date estimate: 6/15/2025

End Date estimate: 1/31/2026 (fiscal)

Equipment will be provided.

Position Overview:

We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

Product Ownership:

- Organize and prioritize the product backlog, refining user stories and acceptance criteria.

- Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.

- Manage continual improvement around dashboarding and reporting capabilities.

- Oversee end-to-end delivery of SPM features, from ideation to deployment.

- Ensure documentation matches the current state of the process and system.

- Manage testing plan(s) for SPM for bi-annual upgrades.

Stakeholder Collaboration:

- Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.

- Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.

Technical Oversight:

- Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.

- Collaborate on technical designs and ensure adherence to ServiceNow best practices.

- Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.

Qualifications:

Experience:

Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).

Certifications (Preferred):

Certified ServiceNow Administrator (CSA).

Certified Implementation Specialist - SPM.

Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.

Technical Skills:

Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.

Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.

Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

Job Requirements

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

- Defining the vision for the team's product

- Creating a product road map based on this vision

- Managing the product backlog and prioritizing it based on changing requirements

- Overseeing all stages of product creation, including design and development

- Developing user stories

- Monitoring and evaluating product progress at each stage of the process

- Liaising with the product team and end-users to deliver updates

- Participating in Scrum meetings and product sprintsCompany Description

Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.

Benefits:

401(k) matching

Comprehensive dental, vision, and health insurance

Flexible schedule options

Health savings account

Life insurance

Paid time off

Professional development assistance

Employee assistance and discount programs

Referral program

Retirement plan

Tuition reimbursement

iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential.

Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!

Contact us today to learn more:

*** Grand Rapids, Michigan:

*** Tampa, Florida:

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Full-time