Genesys Developer

Job Description

Title: Senior Full Stack Web Application Developer – Genesys Developer

Location: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)

Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered

The Genesys Developer will:

· Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements

· Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed

· Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans

· Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues

Position Qualifications:

· Strong, hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool

· Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture

· Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)

· An understanding of authentication methodologies (Oauth, SAML)

· Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.

· Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

· Ability to consume business requirements and create detailed technical process flow documentation

· Ability to work collaboratively with other teams to align technical requirements

· Ability to provide business stakeholders technical guidance and best practices

· Experience with NLU and/or voice bot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred

· Experience with the implementation and support of Genesys WFM and Reporting preferred

· Experience with Cyara Velocity and/or Cyara Cruncher testing tools preferred

· Experience with CI/CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred

· A minimum of a Bachelor’s Degree in a relevant technical field

Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered

Hybrid remote