Product Owner - ITSM ServiceNow

Job Description

Our client, a family-owned Midwestern grocery/retailer striving to better people's lives in all communities, seeks an ITSM ServiceNow SAFe Product Owner.

Location: Local, Hybrid - must be able to work in the office M-W

Start Date estimate: 6/15/2025

End Date estimate: 1/31/2026 (fiscal)

Equipment will be provided.

Position Overview:

We are seeking a Product Owner to support our ITSM processes while driving the execution of work tracked in ServiceNow's SAFe module.

The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide value delivery across our IT organization.

Key Responsibilities:

Collaborate with users and stakeholders to define product requirements

Develop and communicate a clear product vision

Create and maintain a product roadmap aligned with business goals

Prioritize and manage product backlog items

Oversee design and development throughout the product lifecycle

Write detailed Epics, Features, Stories, and Tasks in ServiceNow

Lead organizational change management efforts to ensure adoption

Participate in Scrum meetings, sprints, and agile ceremonies

Provide continuous feedback to enhance product value

Qualifications & Skills:

2-5 years of relevant experience as a Product Owner

Strong understanding of ITSM processes and the ServiceNow SAFe module

Experience in Agile methodologies and Scrum

Excellent communication and stakeholder management skills

Ability to drive organizational change management

Problem-solving mindset and ability to work independently

Preferred Qualifications:

Certification in Scrum Product Ownership or SAFe Framework

Experience working in Enterprise IT environments

Knowledge of the ServiceNow platform & ITIL best practices

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

Defining the vision for the team's product

Creating a product road map based on this vision

Managing the product backlog and prioritizing it based on changing requirements

Overseeing all stages of product creation, including design and development

Developing user stories

Monitoring and evaluating product progress at each stage of the process

Liaising with the product team and end-users to deliver updates

Participating in Scrum meetings and product sprintsCompany Description

Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.

Benefits:

401(k) matching

Comprehensive dental, vision, and health insurance

Flexible schedule options

Health savings account

Life insurance

Paid time off

Professional development assistance

Employee assistance and discount programs

Referral program

Retirement plan

Tuition reimbursement

iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential.

Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!

Contact us today to learn more:

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