Housing Navigation Specialist

Title: Housing Navigation Specialist

Classification: Non-Exempt

Reports to: Director of Housing Navigation

Job Summary: To assess the needs of adults, youth and their families to determine program recommendations and evaluate program eligibility.

Job Responsibilities:

Educate referred customers on the Rent/Mortgage Assistance Program, HEAP (Home Energy Assistance Program), Community Service Block Grant (CSBG), Percentage of Income Payment Program (PIPP+) and other home and emergency assistance programs

Assess customer barriers contributing to housing insecurity and develop a cooperative case plan with the family to address needs

Interview customers to determine eligibility for public and medical assistance benefits, including SNAP, TANF, Medicaid, publicly funded child care, and other benefits and programs administered by community resources

Maintains trauma-informed approach in customer communications and interactions

Understands program eligibility guidelines and processes applications for HEAP and CSBG

Advocates and empowers customers in the navigation social service and non-profit systems

Communicates with other local regulated and non-regulated utility companies and other human services agencies

Coordinate collaborative activities with community agencies and organizations

Attends periodic training sessions as required to enhance Agency and program knowledge

Provides quality customer service experience with a trauma-informed approach for the youth and family

Prepares accurate departmental reports

Maintains confidentiality of customer information with inside departments and outside community agencies

Initiates referrals to other Agency progras as needed

Program solving through data collection, fact finding and conclusion sets

Assumes other duties as assigned

Working Conditions and Physical Requirements:

Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel sometimes overnight.

Competencies and Knowledge, Skills and Abilities:

Integrity and Trust

Action Oriented

Drive for Results

Interpersonal Savvy

Self-motivated

Problem Solving

Process Management

Customer Service

Innovation

Motivator

Empathy

Verbal, Written Communication Skills

Detail Oriented

Technical Skills (e.g. PC applications)

Education and Qualifications:

Bachelor's Degree in social work, human services, non-profit administration or teaching preferred

Experience in providing trauma-informed care counseling

Must possess a valid Ohio Driver's License and/or reliable transportation

Must comply with agency's insurance carrier standards and policy as it relates to driving record

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.