Box Office Associate

POSITION: Box Office Associate

EMPLOYMENT STATUS: Part-Time, Non Exempt

REPORTS TO: Box Office Manager

WORKS CLOSELY WITH: Box Office Supervisors, House Managers, and Facilities

SHIFT 1: Monday - Thursday (11:30am to 7:30pm)

SHIFT 2: Saturdays (11:30am to 7:30pm) and Sundays (11:00am to 6:00pm)

DESCRIPTION

The Joyce Theater, New York City's leading dance theater seeks a self-motivating individual for a box office associate. This person must be detail oriented, have excellent customer service skills and a friendly outgoing personality. Responsibilities include single and subscription ticket orders, cash and credit card transactions, and Tessitura experience. Box Office experience a plus. Must be available weekends and holidays.

GENERAL DUTIES INCLUDE

Process single and subscription ticket sales through Tessitura via phone, in person, mail, and email. Process cash and credit card transactions.

Answer all incoming phone calls and provide accurate information about performance schedules and pricing.

Perform duties at box office window while monitoring customer inquiries and complaints.

Provide excellent customer service skills while troubleshooting potential issues and finding the best possible solutions.

Prepare daily sales reports for marketing and other internal departments.

Administer and prepare all seating manifests for third party vendors.

Provide feedback to supervisors on improving daily box office policies and procedures, while maintaining a healthy work environment.

Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box office.

Provide assistance to colleagues and supervisors with special tasks.

Respond to email requests and follow up with other questions.

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and dance and what you hope to bring to this role.

About The Joyce Theater Foundation

The Joyce Theater Foundation ("The Joyce," Executive Director, Linda Shelton), a nonprofit organization, has proudly served the dance community for over three decades. Under the direction of founders Cora Cahan and Eliot Feld, Ballet Tech Foundation acquired, and The Joyce renovated the Elgin Theater in Chelsea. Opening as The Joyce Theater in 1982, it was named in honor of Joyce Mertz, beloved daughter of LuEsther T. Mertz. It was LuEsther’s clear, undaunted vision and abundant generosity that made it imaginable and ultimately possible to build the theater. Ownership was secured by The Joyce in 2015. The theater is one of the only theaters built by dancers for dance and has provided an intimate and elegant home for more than 400 U.S.-based and international dance companies. The Joyce has also expanded its reach beyond its Chelsea home through off-site presentations at venues ranging in scope from Lincoln Center’s David H. Koch Theater, to Brooklyn’s Invisible Dog Art Center, and to outdoor programming in spaces, such as Hudson River Park. To further support the creation of new work, The Joyce maintains longstanding commissioning and residency programs. Local students and teachers (1st–12th grade) benefit from its school program, and family and adult audiences get closer to dance with access to artists. The Joyce’s annual season of about 48 weeks of dance now includes over 300 performances for audiences in excess of 100,000 patrons. Visit Joyce.org for more information.

Joyce Theater Foundation employees share a rich work experience with colleagues who embrace the institution’s mission of programming and promoting a wide spectrum of dance. An Equal Opportunity and Affirmative Action Employer, The Joyce Theater is committed to an inclusive work environment.