Sales/Customer Support Representative

Description

We are seeking a customer-focused Sales/Customer Support Representative to join our global team. In this role, you will work closely with our customer service and sales teams, ensuring support for customers using our cloud based medical devices and applications. Prior experience in neurology is not required, training is provided!

Requirements

Key Responsibilities

Provide technical and customer support for existing and new clients

Provide escalation support to ensure timely issue resolution and customer satisfaction

Maintain and systematically expand market share through strategic sales outreach

Participate in new sales campaigns and strategies in collaboration with marketing and sales teams

Ensure accurate and timely documentation within CRM and QA systems

Conduct web-based product presentations, education, training, and system installations

Collaborate with customer IT teams to troubleshoot issues and maximize software performance

Assist at industry conventions and workshops with product demonstrations and user training as requested

Create and maintain product documentation (manuals and guides)

Follow and uphold company policies and compliance guidelines

Qualifications & Skills

Education & Experience:

Bachelor’s degree or college diploma, or equivalent experience

2–4 years of experience in technical service or customer support (medical technology experience preferred)

REEGT or RPSGT certification is a plus, but not required

Technical Skills:

Proficient in Microsoft Office (Excel, Word, Outlook), Google applications, and web browsers

Strong understanding of Windows operating systems, networking basics, and software troubleshooting

Core Competencies:

Excellent communication and customer service skills

Ability to problem-solve, prioritize, and work efficiently under pressure

Adaptable to changing requirements and comfortable working independently and within a team

Strong writing skills to support creation and maintenance of customer facing documentation

Detail-oriented with strong time management and organizational skills

Professional and solutions-oriented approach when interacting with clients and colleagues