Program Manager

Job Description

3223408

12 Month Contract

US Citizens or GC Holders

Top Three Skills:

1) Experience as a Program Manager leading a global call center apps roll out

2) Experience working with call center applications technology (preferably Genesys and LivePerson messaging)

3) Ability to influence

Job Description: Routes to Support Program Manager

a. Program Types: Rollout new call centers, Drive End-to-End Readiness for Messaging (Automated and Agent-Driven), Drive End-to-End Readiness for CTI Functionality (Micro-Apps, CTI setups)

b. Technical Awareness: Genesys CTI, LivePerson Messaging

c. Stakeholder Experience: Customer Experience (Support)

Must Haves

i. Program Management Experience

ii. Stakeholder Management Experience (Communications Capabilities)

iii. Customer Experience experience (Call Center IT Projects)

Nice to Have

i. Technical awareness above

ii. Sales Call Center experience