CSR Verification Specialist

Job Description

This is NOT a remote opportunity. This position requires you to work onsite in Indianapolis, IN. Candidates must be able to commute daily and be prepared to work in a professional office setting.

We are seeking a detail-oriented and customer-focused Verification Specialist to join our team. In this role, you will play a critical part in ensuring the accuracy and completeness of client information, processing verifications, and delivering exceptional service. This is an excellent opportunity for individuals who thrive in a fast-paced, professional environment and are passionate about providing top-notch customer support.

Key Responsibilities:

Conduct verification of information provided by clients, including but not limited to employment, education, or other requested data.

Communicate effectively with clients, employers, and third parties to obtain necessary documentation and resolve discrepancies.

Maintain accurate and up-to-date records in the system.

Respond to customer inquiries via phone, email, or chat, providing timely and professional assistance.

Collaborate with internal teams to ensure client needs are met efficiently.

Adhere to company policies, confidentiality standards, and compliance requirements.

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

Proven experience in customer service, administrative, or verification-related roles.

Excellent communication skills, both written and verbal.

Strong attention to detail and organizational skills.

Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.

Why Join Us?

Career Growth:** Opportunities for advancement within the company.

Professional Development:** Access to training and development programs to enhance your skills.

Supportive Environment:** Work within a collaborative team that values your contributions.

Stability:** Be part of a company with a strong reputation and a commitment to excellence.Company Description

Alpha Rae Personnel is a full-service Universal Workforce Solutions and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States.

Please contact our office to discuss how we can assist "YOU" in your employment search.