Desktop Support Analyst

Job Description

We are looking for an experienced Desktop Support Analyst to join our team in Southfield, Michigan. In this role, you will play a key part in ensuring smooth operations by providing technical assistance to end-users and maintaining IT systems. Your expertise will be essential in troubleshooting issues, managing hardware and software, and delivering exceptional customer service.

Responsibilities:

• Diagnose and resolve technical issues related to hardware, software, and network connectivity for end-users.

• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices.

• Provide support for both Windows and macOS operating systems, as well as productivity tools like Microsoft Office 365.

• Perform routine maintenance tasks, such as patch management, performance troubleshooting, and data backups.

• Set up user accounts, manage permissions, and handle password resets within Active Directory.

• Document technical problems, solutions, and workflows in the help desk ticketing system.

• Track and manage IT assets, ensuring compliance with organizational policies.

• Communicate complex technical concepts in a clear and approachable manner to non-technical users.

• Collaborate with team members to identify opportunities for system optimization and process improvements.• Proven experience in desktop support or a similar technical role.

• Strong knowledge of computer hardware, including Dell and Apple devices.

• Familiarity with operating systems such as Windows and macOS.

• Proficiency in Active Directory for account management and permissions.

• Experience with backup technologies and configuration management.

• Ability to troubleshoot and support productivity applications and collaboration tools.

• Excellent customer service skills with the ability to explain technical concepts clearly.

• Working knowledge of Cisco and Citrix technologies is a plus.

Full-time