Help Desk Analyst I

Job Description

We are looking for a dedicated Help Desk Analyst I to join our team in Southfield, Michigan. In this role, you will be responsible for providing technical support and resolving IT-related issues to ensure smooth operations across the organization. This position requires excellent problem-solving skills, strong communication abilities, and a proactive approach to delivering exceptional user support.

Responsibilities:

• Diagnose and troubleshoot technical issues, providing timely solutions in accordance with company protocols.

• Escalate complex problems to specialized IT teams when necessary to ensure efficient resolution.

• Manage and document help desk tickets, prioritizing tasks and maintaining organized records for seamless follow-up.

• Offer basic training and guidance to users on software, hardware, and system functionalities to prevent recurring issues.

• Develop and maintain detailed documentation covering IT procedures, system configurations, and troubleshooting workflows.

• Collaborate with IT teams to analyze recurring issues and propose system improvements that enhance operational efficiency.

• Support the deployment and configuration of hardware and software, ensuring compatibility and functionality.

• Assist with the management and maintenance of Active Directory, including user account setups and access permissions.• Proficiency in troubleshooting and supporting both Apple and Android devices.

• Knowledge of Cisco and Citrix technologies for networking and virtualization.

• Experience with computer hardware installation and configuration.

• Familiarity with Active Directory for account and access management.

• Ability to manage configuration tasks and deploy systems effectively.

• Strong communication and interpersonal skills for effective user support.

• Detail-oriented approach to documenting processes and maintaining records.

• Capacity to work collaboratively within a team environment.

Full-time