IT Desktop Support/ Printer Support Technician

Job Description

BCforward is currently seeking highly motivated IT Desktop/ Printer Support in Andover, MA

Position Title: IT Desktop/ Printer Support

Location: Andover, MA

Anticipated Start Date: Tentative start Date 06/02/2025

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months with possibilities for extension

Job Type: Contract: 40 hrs/week

Pay Range: $20 to $22/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

This is a printer break fix with some of the other responsibilities below.

Responsibilities

Provides on-site client facing support, including installation, servicing, and repairing systems.

Quality checks operational status of system equipment before deployment.

Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications

3+ of field support experience

Hardware/software installation, support and troubleshooting

Experience with Windows 10

Experience with MS Office and OS365

Configuring new PC’s/notebooks via SCCM imaging

Ticket management experience

iOS device familiarity

Lift and carry up to 40lbs

Work Environment

Office environment

Walk up Kiosk support

Break fix

Keywords:

Printer, Break/fixCompany Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.