Desktop Support Analyst

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Providence, Rhode Island. As part of this contract position, you will play a key role in providing exceptional technical support, ensuring smooth operations, and delivering excellent customer service. This is an excellent opportunity for someone with a strong technical foundation and a passion for problem-solving.

Responsibilities:

• Diagnose and resolve technical issues related to Windows 10/11, Office, and OneDrive applications.

• Provide Level 1-2 support for user administration in Microsoft 365, computer imaging, basic networking, and printer configurations.

• Offer hands-on troubleshooting for hardware and software problems across Apple and Dell devices.

• Utilize technical expertise to address issues with Cisco, Citrix, and backup technologies.

• Maintain accurate documentation of tickets, problems, and changes in alignment with organizational standards.

• Collaborate with team members to ensure quality assurance and adherence to testing and technical standards.

• Prioritize tasks effectively to address urgent issues and move problems toward resolution swiftly.

• Assist with configuration management and asset tracking to optimize operational efficiency.

• Deliver excellent customer service while communicating technical solutions clearly to users.

• Support legal applications, including NetDocuments, with training provided as needed.• At least 1 year of experience in a desktop support or similar technical role.

• Strong technical knowledge of Windows 10/11, Microsoft Office, and OneDrive.

• Familiarity with user administration in Microsoft 365, imaging computers, networking basics, and printer setup.

• Experience with Apple and Dell devices, as well as configuration and backup technologies.

• Certifications such as A+, Network+, or Security+ are preferred but not mandatory.

• Excellent verbal and written communication skills with a customer-focused mindset.

• Ability to prioritize tasks and resolve issues with urgency and efficiency.

• Knowledge of quality assurance and standards in IT environments.