Bell Captain

We’re excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers.

Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring Bell Captain to Live. Work. Explore. this season!

Job Summary:Oversee the unit Bell staff to ensure Bell Attendant duties are being carried out according to procedures.

The Details:Position Type: Year RoundSeason Dates: N/APay: $15.55 per hourSchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)

Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)

A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities

Meet people of all ages from all over the country and world!

Benefits:

Sick Pay

Employee Assistance Program

Wellness Program

Learning and Development Program

Perks:

Free Grand Canyon National Park pass

Rec Center – Fitness Equipment, Computers, and Free WiFi

Paid Day off on your birthday

Discounted mule rides

Free Grand Canyon Railway Train Rides

Retail, Lodging and Travel Discounts

Planned employee trips and activities

15% Verizon service/products discount

$350 Referral Bonus Program

The adventure of a lifetime!

Responsibilities

Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests at all Xanterra South Rim lodges.

Complete schedule for unit bell staff ensuring full coverage for peak periods such as tour bus arrivals/departures.

Train new Bell staff in polices and procedures for unit Bell staff.

Train staff on tour bus procedures, including baggage handling for arrival & departure, security of baggage, liability for damaged articles, blocking Tour rooms and assigning groups with the Windows based hospitality software, and complete all necessary paperwork.

Maintain assigned vehicles and equipment.

Assign Bell staff to assist with maintaining cleanliness of lodge public area.

Work closely with Guest Service Management team to assist with corrective action when necessary.

Check all Bell staff paper and computer work for accuracy and timely completion.

Interact with tour drivers and/or escorts as necessary for bag pickup times, special requests and other concerns.

Maintain security of guest items in the Bell staff’s care and storage.

Cross-Train as a Guest Service Agent to be able to assist the Front Desk operations when needed, via Windows based hospitality software.

Drive a company vehicle at normal operating speed with occasional long-distance highway driving required.

Adhere to all safety and risk management policies.

Ensure that assigned staff is adhering to all safety and Risk Management policies and complete training including, but not limited to First Aid, AED, Fire Extinguisher, etc. training.

Other duties as assigned.

Qualifications

Ability to interact in a professional courteous manner with guests and employees.

Possess valid Arizona Driver’s License and comply with Xanterra South Rim Company Vehicle Policy and obtain/carry a passing DOT medical card and have the ability to drive at highway speeds comfortably.

Physically able to carry fifty plus pounds of luggage while ascending/descending stairs

Experience with computers and Windows type software.

Excellent computer and typing skills and experience with email systems such as Outlook.

Good verbal and written communication skills.

General knowledge of Xanterra South Rim guest services with ability to convey information to the guests.

Physical Requirements include:

Position requires the ability to stand and walk frequently, to sit, reach outward and above the shoulder occasionally, as well as squat/kneel and bend occasionally, push/pull 12 lbs - 100 lbs frequently, lift/carry 10 lbs - 50 lbs frequently and 51 - 100 lbs occasionally.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Full-Time Year-Round