Front Desk Associate

Job Description

Answer phone calls and handle reservations with accuracy

Provide exceptional customer service and address guest concerns

Process payments and maintain accurate records

Keep the front desk area clean and organized

Communicate effectively with housekeeping and other departments

Follow hotel policies and safety procedures

Requirements:

️ Previous hotel or customer service experience preferred

️ Strong communication and problem-solving skills

️ Ability to multitask in a fast-paced environment

️ Basic computer skills and knowledge of hotel reservation systems (training provided)

️ Availability to work flexible shifts, including nights, weekends, and holidays

️ A friendly and professional attitude

Benefits:

Competitive pay

Employee discounts on hotel stays

Growth opportunities within the company

Supportive team environment

Full-time