Lead Technical Consultant

Job Description

Cognitec develops market-leading face recognition technologies and applications for enterprise and government customers around the world. Our products are deployed in identity verification, law enforcement and video surveillance situations globally: across on-premise, cloud and mobile environments.

Position is based in Rockland, MA

Reports To: Vice President Americas

Cognitec Systems Corporation owned by SALTO Group is a wholly-owned subsidiary of Cognitec Systems GmbH, headquartered in Dresden, Germany, providing sales and support services to customers in the Americas, North and South region.

The Technical Specialist provides technical support to systems integrators; value added resellers (VARs) and end-customers for solution architecture, integration, installation, configuration, and ongoing usage of Cognitec products. In addition, they support pre-sales pipeline building, including Proof of Concepts (PoC’s).

The ideal candidate possesses considerable hands-on experience with solution architecture, computer hardware, infrastructure, networking and OS administration, in differing environments, over a period of at least 3 years. Direct face-to- face customer interaction experience is required along with exposure to some pre-sales/sales participation.

Leadership attributes and Qualifications Must have :

Integrity,

Delegation.

Communication.

Self-Awareness.

Gratitude.

Learning Agility.

Influence.

Empathy

Key areas of responsibility

Ability to analyze customer requirements and propose well-designed technical solutions

Test, evaluate and report on existing and new products and product releases

Conduct comprehensive technical training for internal and external customers

Install managed service solutions and maintain them remotely

Troubleshoot and remedy applications and system issues remotely or on premises

Provide internal support for demonstrations and tradeshows

Provide product license fulfillment and product activation support.

Desired skills and experience

Substantial experience with software installation and configuration, computer hardware, networking and OS administration (Windows 10, Windows Server, and Linux) required

Experience setting up PoC’s and production solutions, in lab and end-customer environments

Direct face-to-face customer interaction experience is required

Pre-sales/sales participation exposure required

Working knowledge of database management systems (MS SQL Server, PostgreSQL, Oracle) a plus

Knowledge of C, C++, .NET or Java a plus

Experience with Python programming a plus

Familiarity with optical science, video and still camera equipment, and image processing a plus

Strong technical writing and presentation/platform skills

Excellent oral and written communication skills

Exercised interpersonal and relationship management skills

Must be self-motivated with a willingness to learn new technologies, and the wherewithal to successfully deploy them

Demonstrated project management and organizational skills a plus

Bachelor’s Degree in Information Technology or related equivalent experience

Travel

Travel to customer sites and/or Trade Shows throughout the region is required as well as occasional travel to head office in Germany.

We offer

Intriguing technical challenges such as face recognition technology

An experienced and highly motivated team

State of the art innovation

Salary commensurate with experience and performance

Competitive Benefits package including medical, 401K, Paid Time Off and Professional Development support

We are an equal opportunity employer committed to diversity in the workplace.

Interested and qualified applicants can apply by e-mailing PDF versions of a cover letter, résumé and salary requirements to:

E-mail:

Quote reference: job title and place of publication

Full-time