Inbound Call Center Representative

Job Description

Inbound Call Center Representative

Location: Parsippany, NJ

Schedule: Monday thru Friday (2 Weeknights 11 am-8 pm & 2 Saturdays a Month 9 am - 5:30 pm)

Hourly pay: $21+/hr

Job Summary

PrideStaff is collaborating with a medical solutions company to find an experienced Inbound Call Center Representative to join their team. We are looking for talented and competitive Inbound Customer Service Patient Representatives who can provide outstanding customer service while generating appointments by handling incoming calls in a premier contact center.

A successful representative must be friendly, articulate, motivated, and persuasive. This role involves using customer management software to manage and track the outcomes of interactions. It's essential to have a disciplined and organized approach, demonstrating compassion and active listening to achieve the best performance and results.

Candidates must be able to quickly understand customers' needs and present suitable solutions. The ideal candidate will remain patient and composed during challenging or stressful interactions with customers.

What we offer:

• Career advancement opportunities

• Very competitive salary

• Collaborative work environment

• Paid Vacation

• Medical/dental/vision/401K (with matching)

• Possible opportunity to work remotely

Requirements

• Minimum of 6 months call center experience or equivalent

• Track record of customer service excellence

• Excellent interpersonal communication skills

• Ability to manage time effectively while multitasking in a fast-paced environment

• Effectively manage objection and rejection

• Professional telephone etiquette skills

• Highly motivated with a willingness to be coached

• Strong problem-solving and organizational skills

• Intermediate MS Word and Excel working knowledge

• Proficient speed

• Team Player

• Computer savvy

• Must be passionate about success and self sufficientCompany Description

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:

•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data

•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes

•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs

•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry

Full-time