Territory Sales Manager

This Role

Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.

We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.

As a Territory Manager, you will be managing a sales team of 5-10 Field Sales Executives within your region of Manchester - Liverpool – being accountable for their sales, performance, absenteeism and troubleshooting any queries that arise. You will be their main point of contact.

Your role will be field based with the expectation of visiting your team weekly, spending time with new starters, low performers and offering support with tips + tricks. You will need to be a strong communicator, with an eye for detail and a natural people leader.

Key Objectives

To drive performance of your team – ensuring they are achieving the set KPI’s

To be the expert in your teams’ field – being the go-to for any troubleshooting or support

To deliver sales training and coaching to the highest standard

Area's of Responsibilities:

Performance Management

Planning and scheduling – submission of weekly plans and schedules

Accountable for regional targets and sales averages

Thorough understanding of your team's capability – across the detail of underperforming and the WHY that is causing low performance

Monitoring team performance throughout the day + raising any concerns in timely manner

Creation of Performance Improvement Plans, implementation, and governance

Absenteeism – ensuring low absences within region + flagging any concerns in timely manner

Quality and Retention

Overall responsibility for the quality of the ‘sales experience’ [balance of closing with quality]

Ensuring the value proposition is communicated optimally

Customer journey assurance guardians – actively championing the perfect customer journey

Accountable for mystery shop results of team

People Management

Experts in your teams’ duties and able to be an exemplar in performing all the functions of an FSE's (ie pitch / sell / compliance / field coach)

Deliver sales training and coaching: High level of coaching ability across your team sales performance / results

Development and enhancement of FSE'S sales techniques

Being your teams’ go-to for store, tech or personal issues, with the ability to troubleshoot

New starters – on-boarding, hyper care, performance plans

Monitoring staff performance + raising concerns in timely manner

Attendance on Client Regional calls – performance reviews of team

Building team morale – creating healthy competition and belonging to something bigger

Celebrating your team – wins + successes

Kit management of team – ensuring full and correct kit onsite

Relationship Building

Building strong relationships with FSE's, Retailers, Field Team + TED

Bridging the gap between head office and frontliners

Focusing on team motivation - raising any concerns that could have a direct impact on overall morale

Data + Reporting

Accountable for the submission of daily reports including accuracy and timeliness

Experts on TED Tech’s reporting system: able to train to a high level on the user side of reporting platform

Analysing data trends in your region – being across the detail

Issue & Incident Escalation

Main point of contact for your FSE's Team, TED Experience and Field Team

Monitoring and responding to queries – solving problems and escalating to relevant stakeholders (reducing noise)

Escalating issues appropriately using the correct channels – troubleshooting where possible prior escalating

Requirements

Have a valid driver's license

Access to their own car

2+ years of sales experience

1+ year sales management experience

Worked within a target-based structure

Able to build and foster relationships

Strong work ethic and communication skills

Full-time 5 day work commitment (8 hours per day)

What’s in it for me?

A comprehensive and achievable bonus structure!

Corporate expense card for petrol, parking & other business costs

Five-days paid training focusing on company, product, systems and the role!

Pension scheme