Patient advisor

Job Title – Patient Advisor

Location - St Andrews with weekly travel to Edinburgh

Hours – Full time 40 hours/Part time 24 hours available

Salary – £25,400 per annum, & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

An industry leading salary plus excellent bonus potential

State of the art, modern working environments

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eye wear and sunglasses

Generous Optical Express friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

Building a strong relationship with our patients

Performing diagnostic eye scans (full training will be provided)

Confidently relaying patient information to the optometrist to ensure a smooth patient journey

Maintaining patient records with accurate and up to date information

Arranging affordable finance options to suit each individual patient

Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

Be driven and passionate with a willingness to succeed

Have excellent written and verbal communication skills

Be able to demonstrate strong negotiation skills

Be self-motivated to work with and without supervision

Possess strong organisational skills

Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.