Assistant High Risk Account Manager

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Assistant High Risk Account Manager is responsible for assisting with managing a team of specialists and support personnel responsible for performing enhanced due diligence reviews to ensure compliance with the Bank Secrecy Act and Bank policy guidelines.

Key Responsibilities:

· Assists with day-to-day operations to ensure that objectives and deadlines are met including managing workflow, monitoring and reporting on performance, and assisting with processes and tasks as needed.

· Assists with managing and developing a team of specialists and support personnel; and provides input into personnel actions such as hiring, promotions, and disciplinary actions.

· Serves as an internal senior advisor, handling escalated issues and inquiries related to High Risk Account processes and procedures.

· Monitors and reviews accuracy of parameters used to define high risk customers and recommends adjustments as appropriate.

· Assists with quarterly risk rating and sorting of high-risk customers for EDD case assignment to ensure accuracy of risk rating modules and case assignment.

Competencies Required

· Proven ability to prioritize and manage workload in a fast paced, high volume environment and to instill a sense of urgency in others as necessary to meet deadlines.

· Excellent written and verbal communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties.

· Customer service orientation with strong analytical and problem solving skills.

· Strong attention to detail and high concern for data accuracy with the ability to accurately interpret and comply with federal regulatory guidelines.

· Comprehensive understanding of banking policies, procedures, laws and regulations as they relate to the Bank Secrecy Act.

· Good technology skills including proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint portal), banking software applications (Mozart, Bancline), and the ability to navigate relevant government and regulatory websites.

· Motivated leader with strong people, process and program management skills.

Minimum Qualifications/Experience

· 3-5 years progressive compliance, risk management, or branch management experience.

· 2-3 years supporting Bank Secrecy Act compliance with experience in enhanced due diligence implementation.

· Supervisory or management experience preferred.

Formal Education & Certification

· High School Diploma or equivalent required.

· Bachelor’s Degree in Business Administration, Banking, Finance or related field preferred.

Work Status

· Full-Time

Supervisory Responsibility

· None

Travel

· 0% - Negligible amount of travel expected.

Working Conditions

· Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Schedule: Full-time