Assistant Patient Support Team Manager

Job Description

Description:

The Assistant Patient Support Team Manager (APSTM) is responsible for overseeing the front office positions (Greeter, PCC & Biller) to ensure the smooth flow of the clinic’s operations at peak efficiency. They provide exceptional customer service to all patients and team members.

Responsibilities and Duties

Assist in the welcoming patients, scheduling, insurance verification and collection of payment from patients.

Coordinate/lead (alongside DOM) team of Greeters, PCCs and Billers.

Create the weekly team schedule according to team members’ availability.

Open/close building (alarm security system), ensure all team members leave first (this is a shared responsibility amongst ADOMs & APSTM (front assistant manager)).

Assist in completion of daily/weekly/monthly checklists for each role to ensure the clinic is operating efficiently.

Hold biweekly meetings for members of the front office team.

Maintain patient confidentiality.

Qualifications

High School diploma or equivalent. Secondary education is a plus.

1-3 years’ experience in a dental office – i.e. front desk, billing, or patient care coordination.

Proven dedication to provide high quality, comprehensive dental care.

Ability to comply with safety procedures, rules, and regulations in order to maintain a clean and safe working environment.

Working knowledge of dental terminology, equipment, and practices.

CPR training and/or certification is a plus.

Good computer skills.

Excellent communication and people skills.

Attention to detail.

Well-organized and reliable.

Hours

8:30 a.m. to 5:30 p.m. - with 1 hour lunch break at 1:00 p.m.

Attire

Grey scrubs (mandatory)

Clear Lakes Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Salary: $19.00 per hour

Benefits:

401(k)

Employee discount

Health insurance

Paid time off

Schedule:

8 hour shift

Day shift

Monday to Friday

No nights

No weekends

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Richfield, MN 55423: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person Requirements:

Full-time