Order Entry Specialist

Job Description

The Order Entry Specialist will be responsible for accurately entering customer orders, maintaining detailed customer contract records, and assisting with accounting-related issues. Attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously are crucial to success in this role.

Essential Duties and Responsibilities:

· Accurately enter customer orders into the ERP system, ensuring all customer information and product specifications are correct.

· Maintain, update, and manage multi-year customer contracts, completing quarterly pricing updates accurately.

· Provide high-quality customer service via phone and email, responding promptly to inquiries and resolving order-related issues.

· Regularly assist the accounting department with invoice issues, including collections support.

· Collaborate and interact with internal departments (sales, production, accounting) and external clients.

· Load production details onto customer orders, ensuring accuracy and timeliness.

· Generate and distribute bi-monthly status reports to customers.

· Manage clerical tasks, including filing purchase orders, maintaining records, organizing documentation, and assisting with amendments.

· Place orders for office supplies, ensuring inventory remains adequately stocked.

· Provide occasional switchboard relief, managing incoming calls professionally.

Requirements

Required Qualifications:

· High School Diploma or GED required.

· Minimum 3 years’ experience in an administrative or customer service role, preferably within a manufacturing or industrial environment.

· Excellent customer service and communication skills (verbal and written).

· Strong organizational skills, able to manage multiple priorities simultaneously while meeting deadlines.

· High attention to detail, ensuring data accuracy, integrity, and confidentiality.

· Proficiency in standard office software, including MS Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

· Experience in contract administration or order management within a manufacturing environment.

· Familiarity with basic accounting procedures or experience supporting accounting departments with invoice processing.

· Demonstrated proficiency using AS400 or similar ERP systems is a plus but not required.

Working Conditions:

· 40-hour workweek with flexibility for overtime as required to meet business needs.

· Office environment within manufacturing setting; routine interaction with production and accounting teams.

· Ability to sit for extended periods, and occasionally handle filing or office supplies weighing up to 15 lb

Benefits

Medical, Dental, Life, 401k, Vacation Pay

This job is considered safety-sensitive because impairment by drugs or alcohol may constitute a threat to health or safety, and/or a lapse of attention could result in injury, illness, or death.

Central Moloney is a tobacco-free facility. The use of tobacco products (including cigarettes, cigars, smokeless tobacco, and e-cigarettes/vapes) is not permitted on company property.

Central Moloney is an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, familial status, genetic information, veteran status, or any other characteristic protected by law. Our dedication to fostering an inclusive environment extends to all aspects of employment, from recruitment to professional development. We encourage candidates of all backgrounds to apply, as we believe diverse perspectives contribute to the strength and success of our team.

Full-time