Patient Service Representative

Job Description

Join Our Team as a Patient Service Representative!

Are you passionate about delivering exceptional customer service in a healthcare setting? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we want you to be the friendly face of our privately-owned practice!

About Us: We're a close-knit team committed to providing top-notch care and support to our patients. Our staff enjoys longevity in their roles, reflecting our welcoming, family-like environment. As a Patient Service Representative, you'll play a vital role in ensuring a seamless patient experience, from registration to education about benefits and payments.

Key Responsibilities:

Welcome and register patients with a smile, ensuring their experience is smooth from the start.

Schedule appointments, manage data entry, and process payments at the point of service.

Educate patients about their benefits and assist with insurance verification and referrals.

Handle a variety of administrative tasks, including transportation coordination and filing.

Maintain accurate patient data in our practice management system and uphold company policies.

What We're Looking For:

Exceptional Customer Experience: You understand and anticipate patient needs, going above and beyond to exceed expectations.

Proactive Communicator: Keep the team informed, seek help when needed, and bring service challenges to light.

Driven for Results: You're dedicated to continuously improving service delivery and finding innovative solutions.

Efficient Team Player: Collaborate with colleagues across the organization, establishing strong working relationships.

Adaptable: Embrace change with a positive attitude, welcoming new ideas and processes.

Commitment to Growth: Recognize your strengths and areas for improvement, actively working to enhance your skills.

Physical Demands:

You should be comfortable with a mix of sitting, standing, bending, and walking, and have the ability to communicate effectively in person and over the phone.

Must be willing to travel to other facilities as needed.

Why Join Us? As a full-time employee, you'll enjoy a comprehensive benefits package that includes:

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401k

Paid Time Off and Holidays

Competitive Pay

Full-time