Client Solutions Manager

Job Description

We are seeking a proactive and client-focused Client Solutions Manager to join our team remotely. In this role, you will act as a strategic partner to clients, ensuring their needs are met through tailored solutions, excellent communication, and ongoing relationship management. The ideal candidate combines strong project coordination skills with a passion for customer success and a deep understanding of service delivery.

Key Responsibilities:

Serve as the primary point of contact for clients, building trusted, long-term relationships

Understand client goals, challenges, and KPIs to deliver customized solutions

Coordinate with internal teams (sales, product, operations) to execute on client requirements

Monitor project timelines, deliverables, and service performance

Identify opportunities for account growth and propose enhancements or new services

Resolve client issues promptly and proactively manage expectations

Prepare reports, presentations, and regular updates for key stakeholders

Requirements:

2+ years of experience in client services, account management, or solution delivery

Strong communication and interpersonal skills, with a customer-first mindset

Ability to manage multiple projects and priorities in a remote environment

Familiarity with CRM tools (e.g., Salesforce, HubSpot) and project management platforms

Self-starter with attention to detail and a problem-solving approach

Experience in industries such as tech, marketing, SaaS, or consulting is a plus

Full-time

Fully remote