Data and Development Administrator

Job Description

Make lives meaningful through making.

Who We Are

Penland School of Craft is an international center for craft education offering residential workshops, residencies, community education programs, and exhibitions. Located on 420 acres in the NC Mountains, Penland has 16 teaching studios and 60 historic and contemporary buildings. We are an equal-opportunity employer with a staff of 50+. Penland operates with a $54 million endowment and an annual operating budget of $8.4 million. We are located about an hour northeast of Asheville, NC.

Our Commitment to Equity, Diversity, and Inclusion

At Penland School of Craft, we believe that fostering a climate of equity, inclusion, diversity, and antiracism are essential to our work. We are committed to creating a campus community free of discrimination, and we welcome everyone who supports this commitment.

Black, Indigenous, Latine, Asian, and other people who identify as people of color or BIPOC individuals are encouraged to apply, as are people holding other marginalized identities related to gender, sexual orientation, ability, and class background.

Reports to: Chief Advancement Officer

Department: Development

Employment Status: Full-time - 40-hours per week

FLSA Status: Non-exempt

Start date: TBD

Last Updated: June 18, 2024

Position Summary

The Data and Development Administrator works in collaboration with staff and volunteers to achieve fundraising goals established to meet the needs of the organization. The position includes responsibility for collecting and maintaining donor information and database management; formulation of reports and analyses of data; implementation of donor solicitation and acknowledgment activities; support for mail, telemarketing, and event cultivation; and general support for and coordination of the development department. This position reports to the chief advancement officer and is full-time, year-round, non-exempt, and benefits-eligible.

Primary Responsibilities

Manage individual and organizational prospect and donor records utilizing Raiser's Edge software and ensure all data is clean and updated regularly.

Maintain accurate records in Raiser's Edge database that pertain to all campaigns, funds, and appeals.

Provide donor services, including acknowledgments, receipts, billing of pledges, matching gift collection, end-of-year giving statements, endowment impact reports, and general customer service.

Support the planning and implementation of Annual Fund and Giving Week campaigns; process major donor appeals.

Assist the chief advancement officer with planning and implementation of targeted major gift campaigns that support Penland's strategic priorities, including but not limited to developing metrics for campaign performance and conducting data analysis and reporting on the progress of the campaign(s).

Work with the chief advancement officer to build strong donor relationships, perform prospect research utilizing Research Point (Blackbaud) to research capacity, and develop major gift strategies.

Manage the online donation platforms.

Work with the finance office to process school donations in a timely manner ( within 72 hours) and ensure that development and finance records are reconciled. Provide regular reporting to relevant departments.

Manage the Annual Benefit Auction registration system and process. Work with the special events manager and other staff to ensure a smooth system.

Manage scholarship acknowledgements as well as create and disseminate an annual scholarship booklet that includes pictures and scholarship recipients' experience reflections/impressions.

Produce donor lists for mailings, special events, and donor recognition.

Support the planning and implementation of special events, including but not limited to Penland's Annual Benefit Auction and end-of-session scholarship auctions.

Coordinate charitable solicitation license renewals.

Assist the chief advancement officer with preparation for meetings, responses to telephone/email inquiries, and other activities as requested.

Performs additional duties as assigned.

Qualifications

A general understanding of the field of craft.

Bachelor's degree or equivalent database experience.

Experience with database management required, Raiser's Edge by Blackbaud preferred.

Excellent computer skills, MS Word, Excel, PowerPoint, and GSuite required.

Strong analytic and project management skills.

Effective oral and written communication skills.

Experience working in the development office of a non-profit organization preferred.

Proven ability to work as part of a diverse team of individuals.

Ability to be flexible with work hours, including weekends and evenings around fundraising events.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and work at a computer. The employee is frequently required to use hands to finger, handle, touch objects, tools, or controls and talk fluently and hear. The employee is frequently required to stand and to walk in areas of the campus with uneven terrain. The employee must occasionally lift and move objects weighing up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits

We take care of our staff through a wide range of benefits. For your wellness, we offer multiple medical plans, vision, dental, long-term disability, life insurance, retirement, and an EAP program. Benefits include generous vacation, sick, extended sick, and floating holiday leave programs, along with access to studios, free classes, meals during programming, and other discounts. We have other generous benefits that we can explore more during the interview process.

Compensation

This is a non-exempt, full-time (40 hours per week), year-round, benefits-eligible position working 2080 hours annually. Compensation discussions are a part of the interviewing process, but the starting salary range for this position is $20.22 to $23.79 per hour and negotiable based on the skills and experience an applicant brings to the position.

Full-time