Helpdesk Support Technician

North Charleston, SC

We are seeking a motivated and customer-oriented Helpdesk Support Technician to provide first-line technical assistance to end-users. You will be responsible for responding to helpdesk tickets, resolving basic IT issues, and escalating complex problems to higher-level support. This role is ideal for candidates with strong communication skills and a foundational knowledge of computer systems, hardware, and software.

Responsibilities:

Provides technically correct responses to end users in a timely manner and records all user support activity in the IT helpdesk.

Builds WIN11 computers in accordance with Build Guide and assist users in transferring files, certificates etc to newly issued computers.

Installs unique software for project teams (after verifying proper licensing)

Maintains computer acceptance letters from users and ensures accurate hardware/software inventories.

Responsible for sanitizing computers returned by users and for timely update of computer information in active directory and IT inventory system.

Ensures adherence to IT security policies and procedures escalating issues to senior staff when necessary. Required:

Associates Degree or higher form of education

1 plus year of Helpdesk Support experience

Active Directory Work Experience

Strong verbal and written communication skills

Organized with attention to detail. Ideal candidate will have 1-5 years of experience and must be able to work on site in North Charleston, SC. US Citizen

Please submit resume to:

Wendy