Security Operations Center Analyst (Onsite) - Provo, UT

Job Description

Salary: $16.50

Who we need:

We are looking for motivated, friendly, and reliable talent. You will join a team of Robot

Specialists in providing service to numerous Fortune 500 companies. You will actively

patrol customer locations, periodically interface with clients, and provide feedback to

continually improve the services provided! This is a great resume builder and

networking opportunity.

About Cobalt:

Cobalt AI is a cutting-edge security / tech company that combines indoor AI robots and CMI with human monitoring to enhance site safety. Our robots patrol 24x7, 365 days a year, globally, preventing criminal activity, conducting facilities monitoring and providing customers with unparalleled visibility over their work space, assets, and data.

Available Shift:

Midshift:

4:00PM -12:30AM MT Tuesday - Saturday

Responsibilities:

Robot Pilot Responsibilities

- Monitor Fleet: Track robot operations and ensure all assigned robots perform as

expected. Use the Status Panel to monitor robot health, battery levels, and

current status.

- Troubleshoot Issues: Conduct remote troubleshooting within a 3-minute average

window, with a 10-minute maximum. This may include restarting ROS, rebooting

the robot's computer, or performing other basic troubleshooting steps.

- Patrol Management: Identify areas causing patrol disruptions and report them to

Engineering.

Event Analyst Responsibilities

- Event Annotation: Follow strict procedures for annotating images, audio, and

other data in real-time. Use the Events Screen to review and tag events

according to established guidelines.

- Escalation: Identify and escalate critical events requiring immediate attention

according to post-orders and escalation protocols.

- Event Screen Management: Identify any system-related issues and report them

to Engineering.

- Customer Interactions: Interact with customers or external parties via our robots

or phone systems.

Qualifications:

- Team player with a positive attitude and willingness to learn

- Friendly and customer service oriented

- High attention to detail

Benefits:

- Health/vision/dental

- Life insurance

- 401k

- Vacation/sick leave

Salary: $16.50 an hour

Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Full-time