Operations Portfolio Manager with SRE

Requisition Number

133602BR

Infosys is seeking a Operations Portfolio Manager with SRE experience - The position will primarily be responsible for managing the maintenance and support on custom IT applications for the entire Operations and Support Portfolio. The selected candidate should have good technical knowledge, analytical ability, good communication and previous support experience in managing the support and management projects. Candidate should have experience of leading the team and have good understanding of Incident and Problem management.

Candidate must be located within commuting distance of Overland Park, Kansas or Seattle, WA be willing to relocate to the area. This position may require relocation and or travel to project locations.

Required Qualification:

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 11 years of Information Technology experience.

Experience in running Triage and Incident Management involving multiple teams from upstream and downstream system.

Operations and Support Mindset in Production support: Proactive issue identification using observability tools and dashboards.

Skilled in using different monitoring & observability tools to track system performance

Incident commander: Ability to manage complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.

Experience in Splunk (including Splunk APM and Splunk O11y), AppDynamicsPreferred Qualification:

Experience in DB, Network, Linux / Unix, Kubernetes

Experience in APM, NMON, Wireshark usage and analysis

Knowledge of Grafana, RedMetrics, 1000Eyes

Knowledge of VMs, Load balancers, Firewalls, API Gateways,

Knowledge of Containerization, Docker, AWS, PCF, GCP, ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)

Experience in UEM and synthetic monitoring tools

System Administration: Strong knowledge of infrastructure, including command-line tools and system internals. (Kubernetes triage, linux administration)

Networking: Understanding of network protocols, configurations, and troubleshooting. (nmon, Wireshark)

Cloud Computing: Experience with cloud understanding, including cloud architecture (on-perm and public) and services. (AWS and Azure)

Application Management: Familiarity with continuous integration and continuous deployment processes and tools.

Advanced programming knowledge: Experience with triaging issues with application code. (Java, Python)

DB troubleshooting: Familiarity in troubleshooting issues with traditional and NoSQL databases (eg: Oracle, SQL Server, MySQL, MongoDB, Cassandra)

Monitoring and Observability: Skills in using monitoring tools to track system performance and detect issues including all the backend systems, database, and API's (Splunk, AppDynamics, Splunk o11y, Open Telemetry)

Problem-Solving: Ability to diagnose and resolve complex issues quickly and efficiently

Strong communication skills to work effectively with cross-functional teams

Adaptability: Flexibility to handle changing priorities and technologies

Attention to Detail: Precision in managing configurations and deployments to avoid errors

Excellent communicator who could interact with Director/Sr. Director and above.

Production support activities including proactive identification of issues leveraging observability tools with the aim of reducing MTTD and MTTR

Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.Estimated annual compensation range for the below locations will be:

Bellevue, WA: min $114498 to Max $166913

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimbursement Accounts

Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)

401(k) plan and contributions dependent on salary level

Paid holidays plus Paid Time Off

The job entails extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

External Job Title

Operations Portfolio Manager with SRE

Role

Principal Consultant - US

EEO/About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Interest Group

Infosys Limited

Domain

Telecom

Skillset

Technology Infra_ToolAdministration-Others Splunk Admin

Company

ITL USA

Role Designation

2016APCNUS Principal Consultant