Customer Service Representative

Job Description

Description:

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. If you're an animal lover with a heart for independent businesses and a drive for excellence, we want you on our team!

If you enjoy providing solutions in a dynamic environment while making long-lasting connections to help meet the needs of internal and external business partners, this is the role for you. The ideal person for this role thrives under pressure and takes initiative to drive results while using their knowledge and understanding to influence and persuade others. As a Customer Service Representative, you will serve as the customer’s primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience.

WEST TEAM Monday - Thursday: 9:30am - 6:00pm, Friday 8:30am - 5pm. Hybrid Schedule, 3 days in office per week.

EAST TEAM Monday - Friday: 8:30am - 5:00pm. Hybrid Schedule, 3 days in office per week.

What you will do:

Quickly and efficiently problem solve for retailers, vendors, and sales team

Build long lasting relationships with retailers and maintain unmatched response times

Facilitate and communicate transportation and operational changes and concerns

Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team

Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands

Maximize positive relationships through a shared commitment to provide a world class customer experience

What We’re Looking For

High School Education or equivalent required, college degree a plus

Minimum One year experience in a customer facing role with demonstrated problem solving abilities

Prior Call center experience, a plus

Prior experience with a CRM platform a plus

Prior industry product knowledge, a plus

Demonstrate decision-making skills with limited supervisory input

Work in an environment where individuals take accountability of impact to the company’s performance

Excellent planning, multitasking and organizational skills

The Perks of Being Part of the PFX Pack!

We know that happy, supported employees make the best teammates—so we’ve got you covered with some seriously great benefits!

Full Benefits Package – Medical, dental, and vision to keep you feeling your best.

PTO & Paid Holidays – Because work-life balance matters.

Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!

Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.

Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.

Education Assistance Program – Invest in yourself, and we’ll help with the cost!

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.Requirements:

Full-time

Hybrid remote