Automotive Service Advisor

Job Description

Description:

Monroe Dodge Chrysler Jeep RAM Superstore is seeking Service Advisors now! We are part of Mahalak Auto Group, a successful family-owned and operated dealership group since 1966, with a great number of existing, long-term employees. If you're looking for a career opportunity and not just a job, this is the place for you.

We believe that culture makes a difference, so we focus on building relationships with our employees, our customers, and our community.

What we offer:

Generous compensation plan

'Degrees At Work' Program!

Medical and Dental insurance

401(k) Retirement Plan with Company Match

Christmas Club with Company Match

Paid Vacation

Paid Holidays

State-of-the-art facilities and equipment

Responsibilities - Service Advisor:

Schedule appointments with customers by phone and in-person

Meet and greet customers

Work with customers and technicians to identify required maintenance by using historical service data

Advise customers on necessary and suggested services, as well as any current special promotions available

Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer

Estimate the cost of mechanical, electric, or other repairs

Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided

Determine progress of service orders and inform customers accordingly

Address customer questions promptly

On re-delivery of customer vehicle, check for cleanliness and to ensure that all service items have been completed

Review results of customer satisfaction surveys with the service manager

Establish long-term positive relationships with customers

Meet the dealership’s standards for repair order production

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements:

Experience preferred

Good customer service and people skills

Must pass a background test and drug screening prior to employment!

Good work ethic

Full-time