Food and Beverage Supervisor

What you'll bring to the team

Job Summary:

The Food and Beverage (F&B) Supervisor is responsible for delivering world-class customer service in our attraction Café and/or Bar. The Supervisor ensures all team members are fully trained to all company standards including guest experience, cleanliness, food preparation and safety, and financial controls. The Supervisor will develop effective schedules, control inventory, maintain proper stock levels and visual appeal of assigned locations.

This role also includes manager-on-duty shifts on the floor of the attraction overseeing the daily operation of all departments.

Key Responsibilities:

• Manage operation of counter service café or bar which includes food preparation of hot options such as burgers and pizza, Starbucks® coffee service, plus other snacks, ice cream and cold beverages.

• Liaise with F&B suppliers, ordering food and beverage items while controlling wastage to budget.

• Complete all stock control and inventory processes.

• Plan, organize and maintain standards within your F&B unit or area.

• Complete weekly standards audits.

• Ensure effective utilization of cost and order management systems.

• Ensure all cleaning and hygiene standards are met or exceeded, including record keeping.

• Ensure all temperature checks logs are maintained and recorded.

• Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits.

• Ensure spend per head targets are met or exceeded.

• Actively drive sales to achieve targeted KPIs.

• Ensure all staff’s Food Handling local area qualifications are met and maintained.

• Ensure all local food licenses are always maintained.

• Initiate and organize all host training and evaluation and maintain adequate records.

• Ensure the highest levels of safety and compliance by all retail and food & beverage staff.

• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed. • Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.

• Develop and manage Host schedules.

• Forecast the staffing needs of the business during trading periods.

• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.

• Develop and execute programs to engage staff and improve performance with incentives and recognition.

• Efficiently respond to issues throughout the day by communicating between relevant departments.

• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

• Perform other duties as assigned.

Qualifications & Experience

Education and Experience:

High school diploma or equivalent. Bachelor’s degree preferred. Two years of related experience in the food or beverage (i.e. restaurant, café) industry. A career-oriented individual with a background in leading teams in the hospitality or attractions industry. A guest-first mindset with excellent verbal and written communication skills. The ability to work well within a collaborative team atmosphere. Flexibility and adaptability, especially in creating and/or implementing new operational procedures or new systems and positively influencing team members within an innovative, fast-paced environment. Knowledge of point-of-sale automated systems and inventory/sales auditing is required.

Licenses and Certifications:

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law. • Must have valid food safety certificate(s) or if not applicable at the time of offer must be able to complete the course(s) and pass to obtain certification(s) within 30 days of employment

Benefits

Benefits of Merlin Entertainments

Excellent health care options (medical, dental, and vision that encourage preventative care).

Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

Merlin Magic Pass for friends and family to enjoy the parks & attractions

Recognition Programs and Rewards

401(k) program with company match

Tuition reimbursement programs

Numerous learning and advancement opportunities

Pay Range

USD $21.00/Hr.

Full-Time