Resort Retail Associate

Job Description

Description:

SUMMARY

The Retail Associate is responsible for the sale and service of the retail operation. The person in this role is responsible for maintaining the stock levels and presentation of the merchandise. The Retail Associate should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. This person must understand how to effectively recommend products to meet the needs of our guests.

ESSENTIAL FUNCTIONS

Assist with generating purchase orders, coding invoices and keeping the spa checkbook current.

Run stock and inventory reports and make order suggestions based on PAR levels and guest demand. Assist with regular store inventories.

Actively promote and provide detailed descriptions of retail products and special promotions.

Proactively assist guests with retail selections and process their payments.

Assist with receiving, tagging and displaying merchandise.

Regularly create and change product displays to promote various products and holidays.

Maintain retail area of the spa in a clean and orderly manner.

Actively promote spa services, programs, and resort events.

Work in a Spa Concierge capacity as needed assisting with spa reception and reservations.

Assist with training new spa associates on product knowledge.

Facilitate online sales, special promotions and mail orders.

Maintains helpful, cooperative relationships with co-workers.

Maintains standards of excellence in a professional image and service.

Able to work holidays, weekends, mornings and evenings as needed.

Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.

Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.

Performs other duties as directed, developed or assigned.Requirements:

QUALIFICATIONS

Two years experience in a retail related field.

High School Diploma or GED equivalent

Excellent communication, listening and

Strong computer skills.

Must have enthusiasm and possess excellent customer service skills

Must possess basic math and cash handling skills

Excellent eye for detail, ability to multi-task and work in a fast-paced environment

Must be a team player

Able to work holidays, weekends, mornings and evenings as needed

Ability to communicate in English with vendors, guests and staff to their understanding

Essential:

Maintain a professional appearance & demeanor

Ability to maintain discretion and confidentiality of all guests and hotel information

Able to make decisions and is solution oriented

Strong client/guest service skills

Excellent writing, speaking, and organizational skills

Ability to remain calm under pressure.

Ability to work as a team or work independently.

Desirable:

Knowledge of SpaSoft

Knowledge of San Diego culture and activities

Bilingual

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.

Constant need to perform the following physical activities: grasping, turning, finger dexterity.

Frequently needs to stand for long periods of time.

Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.

Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Full-time