Operations Manager

Job Description

Benefits:

Free uniforms

Opportunity for advancement

Paid time off

Benefits:

Competitive pay, with the opportunity to earn bonus and tips

Opportunities for advancement within the company

A positive and respectful company culture that values teamwork and individual contributions

Maid Right is seeking an Operations Manager to join our team. As the Operations Manager, you will help drive revenue through customer retention, cleaner training, and ensuring customer satisfaction. Most of our work is completed Monday through Friday, 8am to 5pm, with no evening hours unless requested.

We require some experience for this position, but we will train you on our Maid Right cleaning system that is effective and easy to learn. We are looking for a motivated individual who can work as part of a team, providing relief and support for absences as needed. A valid driver's license is required.

Responsibilities:

Train cleaners to operate the Maid Right cleaning systems and ensure they meet our high standards

Conduct new customer walkthroughs and ensure customer satisfaction

Work as a team with customer service representatives and cleaning teams to provide exceptional customer service

Provide relief and support for absences as needed

Assist with customer retention and drive revenue through converting to recurring cleaning services

Maintain equipment and cleaning supplies

Participate in customer acquisition activates and lead generation

Requirements:

Must have some experience in the cleaning industry

Must have a valid driver's license

Ability to understand and respond to basic Spanish preferred.

Full-time