Concierge

Job Description

Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.

We offer rewarding career opportunities that include:

Competitive wages

Access to wages before payday

Flexible scheduling options with full-time and part-time hours

Paid time off and Holidays (full-time)

Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Our community is looking for a Concierge to join our team.

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

Carries out telephone answering and reception duties as required.

Takes complete messages with pertinent information and communicates messages to the intended recipient.

Greets residents and visitors. Answers inquiries and gives directions.

Collates brochures for the marketing department.

Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.

Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.

Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.

Maintains and keeps desk and entry area neat and organized.

Organizes, distributes mail to residents, Executive Director and Department Coordinators.

Maintains resident forms for miscellaneous credits.

Maintains adherence to all company personnel policies and established operating policies and procedures.

Other duties as assigned.

Qualifications:

High school diploma or general education degree (GED) preferred.

One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V

Part-time