Part-Time Overnight Agent

Job Description

We are looking for a Hotel Part-Time Overnight Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Our Part-Time Overnight Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a strong aptitude for guest service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks

Manage Online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Up-sell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

Work experience as a Hotel Overnight Front Desk Agent, Receptionist or similar role

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

Availability to work Mondays and Tuesdays from 11 PM to 7 AM, as well as holidays and weekends .

Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties

Very self-confident and mature; able to manage systems, employees, and demanding guests

Extremely self-sufficient with good analytical, administrative, and problem-solving skills

Good discretion and independent judgment in evaluating data and determining courses of action

Ability to interpret, and implement management policies or operating practices

Good self-discipline with an ability to complete tasks independently

Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law

Part-time