Information Technology Support Technician

At Naya, we share Middle Eastern flavors that nourish, inspire, and connect us. Serving Middle Eastern goodness since 2008. Our mission has always been to provide authentic, fresh, and nutritious Middle Eastern meals that look great and taste amazing. Consistency is key to our success; we commit to delivering excellent service and quality to our customers in all of our locations, all day.

Reports to: IT Manager

Location: New York, NY

How You'll Impact

The IT Support Technician will work closely with operations, finance, marketing, and restaurant management teams to ensure that our POS systems, network connections, software applications, and customer-facing technologies operate efficiently and securely. They will troubleshoot issues, recommend improvements, and help implement technology solutions that drive better guest experiences and streamline internal operations within our restaurants and corporate teams.

What You'll Do

Maintain, troubleshoot, and optimize Point-of-Sale (POS) systems across all restaurant locations.

Administer and maintain IT ticketing systems (e.g., Mojo Helpdesk, Jira,) to ensure efficient incident, request, and problem management workflows

Analyze and triage incoming support tickets to ensure accurate categorization, prioritization, and assignment to appropriate support teams.

Serve as the primary liaison between restaurant staff and technology vendors for system support and upgrades.

Monitor network health, uptime, and cybersecurity protocols across all properties.

Provide first-line technical support for hardware (computers, tablets, kiosks, kitchen display systems, digital menus, printers, etc.) and software (inventory management, reservation systems, loyalty programs, etc.).

Assist in onboarding new restaurants with technology setup including servers, Wi-Fi, audio systems, security cameras, and payment terminals.

Gather and analyze data to provide insights into system performance and recommend improvements.

Coordinate software updates, backups, and patch management to ensure system integrity.

Assist in the rollout and training of new technologies or system upgrades to restaurant teams.

Support with IT processes, solutions, and standard operating procedures (SOPs).

Help maintain compliance with data security standards such as PCI DSS.

Support business continuity and disaster recovery planning for restaurant locations.

Who You Are

Bachelor's degree in Information Technology is preferred, Computer Science, or a related field (or equivalent experience) is a plus 2+ years of experience in an IT support or IT analyst role, preferably within the hospitality or restaurant industry.

Strong knowledge of POS systems (e.g., Toast, Aloha, Micros, Revel, Square, etc.).

Understanding of restaurant operational workflows and how technology supports them.

Familiarity with network configuration (Wi-Fi, routers, firewalls) and basic server management.

Experience with cybersecurity principles and PCI compliance.

Excellent troubleshooting skills and a proactive approach to problem-solving.

Strong interpersonal and communication skills; ability to work effectively with non-technical users.

Ability to manage multiple projects simultaneously and prioritize in a fast-paced environment.Experience with restaurant online ordering systems and delivery platform integrations (e.g., DoorDash, Uber Eats).

Knowledge of CRM, loyalty platforms, and marketing technology tools.

Certifications such as CompTIA A+, Network+.

Experience with mobile device management (MDM) solutions.

Benefits

Medical, Dental, Vision

Free meals every day

Commuter benefits

More new and exciting benefits on the way!