Care Navigation Lead

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

Lead a team of Care Navigators that are charged with processing referrals to secondary care, outside of Crossover Health (specialists, imaging, community resources, employer benefits).

Job Responsibilities

Provide training, support, and guidance to the Care Navigation team.

Maintain high quality specialist, community service, and employer benefit directories.

Audit data integrity, including patient feedback, and proper documentation of referrals.

Be a point of contact for the CN team for troubleshooting or escalating issues.

Manage the staffing schedule for efficiencies and optimal staffing coverage.

Establish and maintain relationships with identified service providers.

Assist with training relevant stakeholders on the external referral process.

Responsible for day to day staffing and appropriate coverage.

Assist the team in processing a determined amount of referrals.

Serve as a role model for the Care Navigation team to achieve our quadruple aim: decreased healthcare spend, increased quality, excellent patient and provider experience.

Performs other duties as assigned

Required Qualifications

Minimum 3 years experience working in the healthcare field

Minimum 1 management or supervisory experience

Bachelor’s degree or relative medical experience

Experience in office management or administrative role

Excellent communication and people skills

Ability to multitask and prioritize

Self-starter with strong problem-solving skills

Excellent organizational and time management skills

Physical Job Requirements

May require standing, walking and sitting for extended amounts of time.

Manual and finger dexterity and hand-eye coordination

Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

The base pay range for this position is $65,905.00 to $85,677 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at .

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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