Cloud Operations & Support Engineer

Job Description

Make The Connection.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

The ability to attend our offices on-site, full time, 5 days per week is a requirement for this role.

Find out more about your new workplace!

We're looking for a motivated and enthusiastic Cloud Operations Support Engineer to join our Support team in Tempe, USA. Reporting to the Cloud Operations Manager, this is an entry/mid-level opportunity for someone eager to grow their career in IT, supporting internal users and gaining exposure to a wide range of systems and technologies.

You'll work alongside experienced engineers and play a key role in keeping our internal platforms running smoothly by providing first-line support, maintaining hardware and software, and contributing to process improvement and documentation.

What will you be responsible for?

Providing Follow the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA

Responding to and resolving IT incidents and service requests via our internal service desk platform

Setting up and supporting user devices (laptops, monitors, peripherals, phones) and onboarding/offboarding employees

Troubleshooting basic hardware, software, and network issues

Supporting meeting room technology and collaboration tools

Logging and maintaining documentation and asset registers

Escalating complex issues to senior engineers where required

Assisting with the development and deployment of internal IT projects within the Corporate IT environment.

Support internal and External customers AWS platforms, working with the wider support team

What does our ideal candidate look like?

You will recognise that IT is a customer service industry and prioritise delivering a smooth user experience and effective communication to our user base. You will be a proactive technician who actively seeks opportunities to improve your skills and the IT environment. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology.

Essential Qualifications

Tertiary qualification in Information Technology, or related discipline

Ability to work independently, and as part of a globally decentralised team

Enthusiastic personality with excellent communication skills

AWS Cloud Practitioner

Desirable (but not essential)

ITIL Foundations Certification

Previous experience in a service desk or IT support role (including internships or volunteering)

Exposure to tools like Google Workspace, Microsoft 365, Jira/Confluence

Relevant industry recognised certifications are considered advantageous but not essential (e.g., CompTIA A+, MTA, Microsoft, Cisco)

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for US Citizens or Green Card holders with current full time work rights for the US, currently residing in the USA.

No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Full-time