Technical Operations Manager, AMS COE

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and start your impossible with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Who we’re looking for

The TFS Information and Digital Systems (IDS) Department is looking for a passionate and highly motivated Operations Manager (COE) . COE Operations Manager primary responsibility is to work with the National Manager, Application Management Services (AMS) Operations on vendor management, budget management, strategic direction and Operations communication. The Operations Manager is well-educated in the Application Management space with a Kaizen mindset. This role is the conduit between finance, business, domains, AMS teams. This role will work closely with our key business partners, technical and production teams, and third-party vendors. An Operations Manager must be motivated High-level interpersonal skills are required to motivate and influence in often challenging situations with excellent communication skills. Areas of focus are not limited to but include the following:

Budget Management

Vendor Management

Performance Improvements

Identifying automation opportunities for Operational work

Strategic direction focus

Operational Communication

What you’ll be doing

Participate in Major Incident Management calls and help interpreting complex problems in simple terms.

Communicate with Executives on ongoing issues

Managing the AMS budget

Manage vendor resources to ensure quality support

Identify repeatable tasks and propose automation for repeatable tasks

Review and ensure accuracy of the information in CMDB

Review and ensure accuracy of the Application Runbooks, Maintenance Manuals, etc.

Participate in Operations Assessment of Factory Technical Deliverables

Suggesting and implementing automation for Operational activities

Retrospect on past releases and provide directions for improvement for factories

What you bring

Typically possesses 5 or more years of progressive, broad-based experience successfully working on or supporting Business Applications.

High-level of technical and communication skills to influence and persuade others.

Ability to communicate technical issues in business terminology.

Strong written and verbal communication skills with the ability to create and present recommendations to executive management.

Experience in managing vendor agreements and budget management

Expert functional expertise combined with significant organizational and industry awareness and knowledge.

Knowledge and understanding of Industry Standards or Best Practices within the Application Production Support space

Proven ability to work successfully with limited supervision

Experience with Automation process tools

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility, and respect

Professional growth and development programs to help advance your career, as well as tuition reimbursement • Team Member Vehicle Purchase Discount • Toyota Team Member Lease Vehicle Program (if applicable)

Comprehensive health care and wellness plans for your entire family

Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

Paid holidays and paid time off

Referral services related to prenatal services, adoption, childcare, schools and more

Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Relocation assistance (if applicable)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to .

10265026