Collections Specialist

We are seeking a highly motivated and detail-oriented Collections Specialist to join a team in a hybrid role. The ideal candidate will have strong customer service skills, experience in mortgage or financial services, and the ability to manage a high volume of outbound and inbound collection calls. This role focuses on accounts that are past due and requires a candidate who can remain calm and professional in high-pressure situations.

Key Responsibilities:

Manage a portfolio of delinquent accounts at various stages.

Make 80-100 outbound collection calls daily through a dialer system

Respond to inbound calls from borrowers, maintaining professionalism and empathy

Negotiate payment arrangements and resolve outstanding balances

Maintain accurate and detailed account notes and communication logs

Collaborate with internal teams to resolve disputes and provide customer support

Ensure compliance with applicable regulations and internal policies

What We're Looking For:

Prior collections experience, preferably in the mortgage or financial industry

Strong attention to detail and ability to handle confidential information

Excellent verbal and written communication skills

Ability to thrive in a fast-paced, high-volume environment

Quick learner with strong computer and systems navigation skills

Customer-first mindset and a calm demeanor under pressure

Requirements:

2+ years of collections or related financial services experience

Familiarity with mortgage servicing or loan processing is a plus

Proficient in Microsoft Office and CRM/dialer systems

High school diploma or equivalent; additional education is a plus

Schedule & Work Environment:

Hybrid: Mix of remote and onsite work

Standard business hours with some flexibility

Pay Details: $19.00 to $20.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance