Supervisor - Warm Mineral Springs

Salary: $66,873.50 - $106,997.58 Annually

Location : North Port, FL

Job Type: Full Time

Job Number: 201401840

Department: Parks & Recreation

Opening Date: 05/19/2025

Closing Date: 6/2/2025 5:00 PM Eastern

General Description

Under the general direction of the Assistant Aquatics Manager, this position is responsible for the management and delivery of services to the public, oversight of admissions and daily operations at Warm Mineral Springs Park.

Essential Job Functions

Provides exceptional customer service to patrons and ensures consistent service delivery.

Supervises and evaluates assigned staff, including training and advising staff of expectations, rules and regulations, proper protocol, and internal controls.

Assists in recruiting and hiring qualified lifeguards, instructors, and all other pool staff; directly supervises lifeguards, instructors, and other aquatic staff.

Conducts training of staff in water safety, first aid, and CPR; ensures that all certifications of staff are maintained. Ensures high program standards are followed; provides regular in-service training to staff as needed.

Provide oversight of recreational processing software and troubleshoot as applicable.

Schedules and administers the work of assigned personnel to ensure facility is properly staffed, including tracking time and attendance.

Addresses issues pertaining to facility management and public participants.

Receives and responds to inquiries and provides general information to patrons and public.

Enforce park and facility rules to ensure a safe environment.

Prepares and compiles data for statistical summaries and reports related to admissions and attendance.

Ensures that facilities and grounds are maintained in a clean and safe condition.

Supervises staff on operational policies and procedures.

Assists with community outreach and marketing initiatives.

Assists with the implementation of professional standards related to national accreditation.

Performs related work as required or assigned. (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

Knowledge/Skills/Abilities

Knowledge of principles and practices of recreation facility management.

Knowledge of principles and practices of employee supervision, leadership, coaching and evaluation.

Knowledge of cash handling procedures.

Skill in the use small office equipment, including copy machines or multi-line telephone systems.

Skill in using computers for word processing and accounting purposes.

Ability to interpret and implement customer service-related concepts, policies, and procedures to maintain and improve service delivery and customer satisfaction.

Ability to identify and resolve complex customer service requests and inquiries.

Ability to work flexible hours, including weekends.

Ability to prepare statistical summaries and reports and maintain records.

Ability to communicate clearly and effectively in oral and written business communications.

Ability to develop and maintain a well-trained customer service team which delivers high quality customer service.

Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.

Ability to establish and maintain effective working relationships with City officials, other employees, and the public. WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

While performing the duties of this job, the employee's work is typically performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

Risk/Safety Conditions:

This position requires minimal exposure or risk to physical health and/or physical safety (e.g., exposure to environmentally hazardous material, heavy equipment, etc.)

Physical Activities:

The work is moderate: exerting up to 50 pounds of force occasionally, and up to 30 pounds of force to move objects and up to 10 pounds of force constantly to move objects. Additional requirements include balancing, bending, climbing, crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking.

(Occasional=1-3 Hrs.; Frequent=3-5 Hrs.; Constant=5-8 Hrs. - Per Workday)

Education, Experience, Licenses and Certifications

Education and Experience:

Bachelor's degree from an accredited college or university in recreation, management, business administration, public administration, or related field.

Two (2) years of full-time experience in aquatics, parks and recreation, and/or facility management or related field.

Two (2) years supervisory experience.

Current nationally accredited Lifeguard Certification and First Aid and CPR Certification.

Bilingual in English/Ukrainian or English/Russian highly preferred. A comparable amount of training, education and/or experience may be substituted for the above qualifications.)

Licenses and Certifications:

Possession of or ability to obtain a valid Florida driver's license by date of hire.

Possession of or ability to obtain American Red Cross Lifeguard Instructor (LGI) and Water Safety Instructor (WSI) Certification or equivalent or ability to obtain within six months of hire.

Emergency Response Responsibility

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

The City of North Port, FL is an Affirmative Action/ADA and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.

All benefits are effective the 1st of the month following 30 days.

Aetna - Health Insurance

The City offers eligible employees the choice of 2 Open Access In Network plans and 1 Open Access PPO Plan. Premiums and co-pays are dependent upon your plan choice.

Cigna Dental- Dental Insurance

The City's dental plan is a PPO plan providing eligible employees with in network or out of network options. You are entitled to two (2) preventive care treatments per calendar year (6 months apart). There is a $1,500 lifetime maximum for Orthodontia (children up to age 19). Premiums will depend on which tier you choose.

EyeMed Vision Care - Vision Insurance

The City's vision plan allows eligible employees to stay in network or go out of network. Your co-pays will vary depending on the network you use. You are entitled to an exam, frames and lenses once every 12 months.

Cigna Life - Life, Voluntary Life, Dependent Life Insurance

The City offers eligible employees a basic term life insurance benefit equal to their annual salary up to a $75,000 maximum at no charge. You can purchase additional voluntary life insurance for yourself and your dependents.

Cigna - Short Term Disability

The City provides short term disability coverage to all eligible employees at no cost to the employee. This coverage is used in the event of an accident or illness outside of work. The plan pays 66.67% of your weekly salary up to a maximum of $1,000. Benefits begin on the 31st day of your disability. The City offers a buy-up to the Short Term Disability Benefit with a 7 day wait period.

E-Flex - Flexible Spending Account

A flexible spending account helps you pay out-of-pocket medical, dental, eye care, daycare and other expenses, with tax deferred money deducted from your paycheck each payroll. The maximum annual election is $2,500.00. Over-the-counter medications must be accompanied by a doctor's prescription although other medical supplies will still be eligible for reimbursement. This is a voluntary benefit.

Trustmark- Supplemental Polices

Trustmark Insurance Company offers voluntary supplemental Critical Illness/Cancer, Accident and Universal Life policies which are paid for by the employee.

LifeLock Benefit Solutions

Protect your personal information and defend against attacks with 24/7, proactive identity theft protection from LifeLock. This is an employee paid voluntary program.

ICMA-RC - Deferred Compensation Plans

The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.

Florida Retirement System - FRS

Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll which is subject to change with the IRS.

Cigna - Employee Assistance Program

The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.

VPI - Veterinary Pet Insurance

The City offers Pet Insurance as a voluntary benefit. This benefit is not payroll deducted.

Florida Prepaid College Board

Employees are eligible to enroll in college savings programs as well as 529 plans.

Educational Assistance Program

Employees are eligible for job-related or degree required educational assistance reimbursement up to $2,500 per fiscal year (subject to the availability of funds).

Paid Holidays

The City observes 13 paid holidays per year.

Sick Leave and Annual Leave

Full time employees accrue eight (8) hours per month starting on the first day of employment. Accruals and usage will appear on your pay stub each payroll. Full time employees accrue annual leave (vacation) bi-weekly, based on years of service.

Sick Leave Incentive

Employees receive an incentive of up to four (4) days per calendar year for every 250 hours remaining in their sick leave bank. Sick leave incentive days cannot be carried over to the next year.

Personal Leave

Employees are eligible for a maximum of two (2) personal leave days per calendar year when they have accrued 96 or sick more hours. This leave is approved by the department director through the department leave approval process.

Bereavement Leave

Employees are entitled to five (5) days of bereavement leave in the event of the death of an immediate family member. Employees should check the personnel policy or union contracts, whichever is applicable, for the definition of an "immediate family member".