Assistant Director Patient Access

Position Summary:

The Assistant Director of Patient Access (AD-PA) is responsible for the oversight of the Patient Access department.

Qualifications:

Education:

Associate's degree in healthcare administration or related field required. May substitute degree with a high school diploma and 5 (five)years of relevant leadership experience.

Bachelor's degree in healthcare administration or related field preferred. Experience

A minimum of two (2) years of specific Patient Access leadership experience in a healthcare setting is required.

Previous experience in insurance prior authorization processing required.

Previous experience working in customer service is required.

Extensive knowledge of patient registration and authorization processes required. Licensure/Certification/Registration

Certified Health Access Associate (CHAA) required. Duties & Responsibilities:

Ensure operational efficiencies are maintained, such as pre-registration procedures, including but not limited to, the oversight of registration, insurance verification, patient financial responsibility calculations, and up-front collections.

Ensures quality provision in registration, pre-cert verification, payer ID, and patient financial obligation services.

Measures registration productivity and other functions for accuracy levels.

Schedules staff for adequate coverage on an extended-hour basis.

Responsible for improving business processes and supporting critical business strategies.

Assists director with process redesign, system design, development, testing, implementation, and ongoing support of business applications.

Works collaboratively with Physicians, Service Line Directors, and Ancillary departments.

Provides support to the director when needed, while supporting the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as quality and operational efficiency.

Provides exemplary core customer service.

Effectively utilize strong organizational skills.

Consistently display effective verbal and written communication skills.

Proficient understanding and use of technology/PC skills are required.

Remains calm and professional in all situations.

Consistently exercise independent judgement.

Complete other duties as assigned by department leadership.